Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"7d8b5bd17dd3cbfc96bfdab6e0274f921106f062_lout","branding":{"id":"4","key":"pda","name":"Portal Estudiante","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/af1f2d1b-7cd6-43b5-9d0c-2eb4c450c8c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2RkY2Q5Yi1hNzEwLTQ4MDEtYjExMy1lZWYwMDQ3ZmQ0OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmMWYyZDFiLTdjZDYtNDNiNS05ZDBjLTJlYjRjNDUwYzhjMyI6WyJyZWFkIl19LCJleHAiOjE3ODIxNDIwNjAsIm5iZiI6MTc4MjE0MTQ2MH0.oswSRzPKO9uw1d1cDCddvrx6qJqvFdZveJJxgXVh3tI&client=9cddcd9b-a710-4801-b113-eef0047fd48d&mode=fit","logoId":"af1f2d1b-7cd6-43b5-9d0c-2eb4c450c8c3","isLogoAvailable":true,"helpCenterTitle":"Bienvenido/a al centro de ayuda ","sharedPortalName":"Soporte UAX","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido/a al centro de ayuda ","sharedPortalName":"Soporte UAX","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"pda","projectId":10003,"serviceDeskId":4,"name":"Portal Estudiante","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"549","name":"Alumno UAX, Estoy o me voy de movilidad y necesito ayuda","descriptionHtml":"","callToAction":"Alumno UAX, Estoy o me voy de movilidad y necesito ayuda","introHtml":"","icon":10487,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[193],"key":""},{"id":"107","name":"Asignación de grupos","descriptionHtml":"","callToAction":"Asignación de grupos","introHtml":"","icon":10499,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[597],"key":""},{"id":"585","name":"Atención a la diversidad, adaptación de necesidades educativas especiales","descriptionHtml":"<p>ℹ️ Se puede solicitar un 10% de tiempo extra inicial como medida adaptativa siempre que se acredite un certificado médico que acredite (alguna afectación pedagógica): Dislexia, Disortografía o TDAH/TDA. Si tiene alguna duda, contacte con el Gabinete Psicopedagógico</p>","callToAction":"Atención a la diversidad, adaptación de necesidades educativas especiales","introHtml":"","icon":10509,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[225],"key":""},{"id":"586","name":"Atención al cliente y su familia. Quejas, sugerencias y felicitaciones","descriptionHtml":"","callToAction":"Atención al cliente y su familia. Quejas, sugerencias y felicitaciones","introHtml":"","icon":10491,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[225],"key":""},{"id":"108","name":"Aulas Virtuales","descriptionHtml":"","callToAction":"Aulas Virtuales","introHtml":"","icon":10483,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[597],"key":""},{"id":"1712","name":"Automatrícula","descriptionHtml":"","callToAction":"Automatrícula","introHtml":"<p>Automatrícula</p>","icon":12513,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12513","groups":[597],"key":""},{"id":"717","name":"Becas del Ministerio de Educación y Ciencia","descriptionHtml":"","callToAction":"Becas del Ministerio de Educación y Ciencia","introHtml":"","icon":10484,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[358],"key":""},{"id":"582","name":"Cambio de carrera/cambio de modalidad","descriptionHtml":"","callToAction":"Cambio de carrera/cambio de modalidad","introHtml":"","icon":10477,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[225],"key":""},{"id":"617","name":"Consulta sobre el proceso de admisión de Ciclos Formativos de Grado Superior","descriptionHtml":"","callToAction":"Consulta sobre el proceso de admisión de Ciclos Formativos de Grado Superior","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[258],"key":""},{"id":"616","name":"Consulta sobre el proceso de admisión de Grado o Máster Online","descriptionHtml":"","callToAction":"Consulta sobre el proceso de admisión de Grado o Máster Online","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[258],"key":""},{"id":"615","name":"Consulta sobre el proceso de admisión de Grado o Máster presencial","descriptionHtml":"","callToAction":"Consulta sobre el proceso de admisión de Grado o Máster presencial","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[258],"key":""},{"id":"619","name":"Consulta sobre la matriculación de Grado o Máster Online","descriptionHtml":"","callToAction":"Consulta sobre la matriculación de Grado o Máster Online","introHtml":"","icon":10523,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[258],"key":""},{"id":"618","name":"Consulta sobre la matriculación de Grado o Máster presencial","descriptionHtml":"","callToAction":"Consulta sobre la matriculación de Grado o Máster presencial","introHtml":"","icon":10523,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[258],"key":""},{"id":"451","name":"Consulta sobre pagos y facturación","descriptionHtml":"<p>ℹ️Puedes consultar todo lo relacionado con precios y descuentos en el Portal de transparencia y en Becas, ayudas y financiación de nuestra web (<a href=\"https://www.uax.com/becas-ayudas-y-financiacion\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.uax.com/becas-ayudas-y-financiacion</a>).</p>","callToAction":"Consulta sobre pagos y facturación","introHtml":"","icon":10484,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[126],"key":""},{"id":"1185","name":"Dispensas","descriptionHtml":"","callToAction":"Dispensas","introHtml":"","icon":11377,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11377","groups":[597],"key":""},{"id":"417","name":"Envío de justificantes de pago","descriptionHtml":"<p>ℹ️ Recuerda que el pago a través de transferencia suele tardar entre 24-48 horas laborales desde su emisión.</p>","callToAction":"Envío de justificantes de pago","introHtml":"","icon":10473,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[126],"key":""},{"id":"110","name":"Exámenes","descriptionHtml":"","callToAction":"Exámenes","introHtml":"","icon":10486,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[597],"key":""},{"id":"452","name":"Gestión de recibos pendientes de pago","descriptionHtml":"","callToAction":"Gestión de recibos pendientes de pago","introHtml":"","icon":10484,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[126],"key":""},{"id":"847","name":"Otras consultas al departamento de Admisión y Secretaría","descriptionHtml":"","callToAction":"Otras consultas al departamento de Admisión y Secretaría","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[258],"key":""},{"id":"1251","name":"Otros tipos de solicitud","descriptionHtml":"","callToAction":"Otros tipos de solicitud","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[489],"key":""},{"id":"61","name":"Pedir Cita Previa","descriptionHtml":"","callToAction":"Pedir Cita Previa","introHtml":"","icon":10488,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[597],"key":""},{"id":"583","name":"Servicio de atención al estudiante","descriptionHtml":"","callToAction":"Servicio de atención al estudiante","introHtml":"","icon":10493,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[225],"key":""},{"id":"111","name":"Sesiones síncronas y grabaciones","descriptionHtml":"","callToAction":"Sesiones síncronas y grabaciones","introHtml":"","icon":10466,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[597],"key":""},{"id":"516","name":"Solicitud de facturas y documentos de facturación","descriptionHtml":"<p>ℹ️Puedes descargar un presupuesto y el justificante de pago de matrícula directamente desde el apartado SOLICITUDES del campus virtual</p>","callToAction":"Solicitud de facturas y documentos de facturación","introHtml":"","icon":10484,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[126],"key":""},{"id":"1115","name":"Solicitudes de información acerca de exámenes","descriptionHtml":"","callToAction":"Solicitudes de información acerca de exámenes","introHtml":"","icon":10523,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[489],"key":""},{"id":"1116","name":"Solicitudes prácticas externas/Clínicas","descriptionHtml":"","callToAction":"Solicitudes prácticas externas/Clínicas","introHtml":"","icon":10651,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[489],"key":""},{"id":"685","name":"Solicitudes relacionados con empleo","descriptionHtml":"","callToAction":"Solicitudes relacionados con empleo","introHtml":"","icon":10481,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[324],"key":""},{"id":"1117","name":"Solicitudes talleres hospital virtual de simulación de Medicina/enfermería","descriptionHtml":"","callToAction":"Solicitudes talleres hospital virtual de simulación de Medicina/enfermería","introHtml":"","icon":10663,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[489],"key":""},{"id":"1114","name":"Solicitudes TFG/TFM","descriptionHtml":"","callToAction":"Solicitudes TFG/TFM","introHtml":"","icon":10650,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[489],"key":""},{"id":"519","name":"Soy alumno de Movilidad Incoming y necesito ayuda","descriptionHtml":"","callToAction":"Soy alumno de Movilidad Incoming y necesito ayuda","introHtml":"","icon":10487,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[193],"key":""},{"id":"550","name":"Soy alumno UAX y quiero hacer una movilidad","descriptionHtml":"","callToAction":"Soy alumno UAX y quiero hacer una movilidad","introHtml":"","icon":10487,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[193],"key":""},{"id":"49","name":"Tengo problemas con el correo","descriptionHtml":"","callToAction":"Tengo problemas con el correo","introHtml":"","icon":10492,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[597],"key":""},{"id":"42","name":"Tengo problemas con mi conexión","descriptionHtml":"","callToAction":"Tengo problemas con mi conexión","introHtml":"","icon":10474,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[597],"key":""},{"id":"43","name":"Tengo problemas de acceso en Campus Virtual","descriptionHtml":"","callToAction":"Tengo problemas de acceso en Campus Virtual","introHtml":"","icon":10485,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[597],"key":""},{"id":"48","name":"Tengo problemas de descarga paquete Office","descriptionHtml":"","callToAction":"Tengo problemas de descarga paquete Office","introHtml":"","icon":10481,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[597],"key":""},{"id":"584","name":"UAX LIFE, Clubs y asociaciones","descriptionHtml":"","callToAction":"UAX LIFE, Clubs y asociaciones","introHtml":"","icon":10499,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[225],"key":""},{"id":"1332","name":"Acción de mejora","descriptionHtml":"","callToAction":"Acción de mejora","introHtml":"","icon":10498,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"648","name":"Consulta plazas residencia nuevos residentes","descriptionHtml":"","callToAction":"Consulta plazas residencia nuevos residentes","introHtml":"","icon":10497,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"71","name":"El Campus Virtual no me funciona correctamente","descriptionHtml":"","callToAction":"El Campus Virtual no me funciona correctamente","introHtml":"","icon":10467,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"45","name":"Error al utilizar Respondus","descriptionHtml":"","callToAction":"Error al utilizar Respondus","introHtml":"","icon":10476,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"118","name":"Incidencia Exámenes","descriptionHtml":"","callToAction":"Incidencia Exámenes","introHtml":"","icon":10511,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"70","name":"Incidencia interna","descriptionHtml":"","callToAction":"Incidencia interna","introHtml":"<p>Incidencia sin clasificar creada internamente, sin integración con el portal</p>","icon":10526,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"73","name":"Petición interna","descriptionHtml":"","callToAction":"Petición interna","introHtml":"<p>Petición sin clasificar creada internamente, sin integración con el portal</p>","icon":10550,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"46","name":"Problemas con mensajería o avisos","descriptionHtml":"","callToAction":"Problemas con mensajería o avisos","introHtml":"","icon":10480,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"66","name":"Recibido por correo estudiante","descriptionHtml":"","callToAction":"Recibido por correo estudiante","introHtml":"","icon":10527,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"67","name":"Recibido por correo estudiante","descriptionHtml":"","callToAction":"Recibido por correo estudiante","introHtml":"","icon":10527,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"385","name":"Reserva de plaza","descriptionHtml":"","callToAction":"Reserva de plaza","introHtml":"","icon":10506,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"1514","name":"Solicitud enviada por correo","descriptionHtml":"","callToAction":"Solicitud enviada por correo","introHtml":"","icon":10492,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"716","name":"Solicitudes a Atención al estudiante online","descriptionHtml":"","callToAction":"Solicitudes a Atención al estudiante online","introHtml":"","icon":10511,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"76","name":"Tengo problemas al usar Collaborate","descriptionHtml":"","callToAction":"Tengo problemas al usar Collaborate","introHtml":"","icon":10469,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":597,"name":"Incidencias y solicitudes a Tecnología"},{"id":258,"name":"Admisión y Matriculación"},{"id":126,"name":"Facturación"},{"id":225,"name":"Servicios de Orientación al Estudiante y la Familia"},{"id":193,"name":"Movilidad Estudiantil"},{"id":324,"name":"Empleo"},{"id":358,"name":"Oficina del estudiante"},{"id":489,"name":"Solicitudes Titulaciones de Salud"}],"orderMapping":{"597":[106,107,108,1712,109,1185,110,47,105,112,61,87,111,49,42,43,48],"358":[717],"489":[1112,1114,1115,1116,1117,1251],"258":[617,616,615,619,618,847],"225":[583,586,585,584,582],"126":[516,452,451,417],"324":[685],"193":[519,549,550],"16":[42,49,43,106,107,108,109,1185,110,105,111,47,87,48,112,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88e4133c-470a-3915-93f2-a94c2d621964","appLinkName":"","appLinkUrl":"","spaceKey":"PES","spaceName":"Portal Estudiante","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PES","serviceDeskId":4,"kbLinkDomainURLs":["https://ticket.soporte.uax.es","https://soporteuax.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2RkY2Q5Yi1hNzEwLTQ4MDEtYjExMy1lZWYwMDQ3ZmQ0OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExODM3MzUzOTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MjE0MjY2MCwibmJmIjoxNzgyMTQxNDYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.GErgf1NoGqVXbj1CedtJu8qeZwwM3vGU_YzZKS4fj7Q","targetCollection":"upload-user-collection--1183735393","endpointUrl":"https://api.media.atlassian.com","clientId":"9cddcd9b-a710-4801-b113-eef0047fd48d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":48,"projectId":10003,"issueType":{"id":"10009","name":"Incidencia"},"form":{"name":"Tengo problemas de descarga paquete Office","descriptionHtml":"","callToAction":"Tengo problemas de descarga paquete Office","intro":"","instructions":"","icon":10481,"iconUrl":"https://ticket.soporte.uax.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"\uD83C\uDFAF Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10090","fieldConfigId":"10194","label":"⚡ Impacto","description":"Por favor, indica el impacto de la incidencia.","descriptionHtml":"<p>Por favor, indica el impacto de la incidencia.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10170","label":"Afecta a un AULA / BOX / EVENTO en curso","selected":false,"children":[]},{"value":"10171","label":"Afecta a un grupo de usuarios","selected":false,"children":[]},{"value":"10172","label":"Solo me afecta a mi","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10158","label":"Categoria","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10021"],"values":[{"value":"10020","label":"RED","selected":false,"children":[]},{"value":"10021","label":"CAMPUS VIRTUAL","selected":false,"children":[]},{"value":"10022","label":"SW","selected":false,"children":[]},{"value":"10023","label":"SISTEMAS","selected":false,"children":[]},{"value":"10024","label":"N/A","selected":false,"children":[]},{"value":"10025","label":"HW","selected":false,"children":[]},{"value":"10026","label":"SEGURIDAD","selected":false,"children":[]},{"value":"10027","label":"CORREO","selected":false,"children":[]},{"value":"10028","label":"TELEFONÍA","selected":false,"children":[]},{"value":"10198","label":"CITA PREVIA","selected":false,"children":[]},{"value":"10340","label":"INCIDENCIA BPM","selected":false,"children":[]},{"value":"10381","label":"TARJETA","selected":false,"children":[]},{"value":"11144","label":"GESTIÓN ADMINISTRATIVA","selected":false,"children":[]},{"value":"11177","label":"TRASLADO DE MATERIAL","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10072","fieldConfigId":"10175","label":"\uD83D\uDCCD Ubicación","description":"Indícanos dónde estás para que podamos atender tu incidencia convenientemente","descriptionHtml":"<p>Indícanos dónde estás para que podamos atender tu incidencia convenientemente</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10093","label":"Estoy trabajando desde casa","selected":false,"children":[]},{"value":"10165","label":"RESIDENCIA 1","selected":false,"children":[]},{"value":"10166","label":"RESIDENCIA 2","selected":false,"children":[]},{"value":"10167","label":"RESIDENCIA 3","selected":false,"children":[]},{"value":"10094","label":"CAMPUS MADRID CHAMBERÍ","selected":false,"children":[]},{"value":"10095","label":"CAMPUS VILLANUEVA","selected":false,"children":[]},{"value":"10096","label":"CENTRO DE ALTO RENDIMIENTO MUSICAL","selected":false,"children":[]},{"value":"10156","label":"CLÍNICA UNIVERSITARIA ODONTOLÓGICA 1","selected":false,"children":[]},{"value":"10157","label":"CLÍNICA UNIVERSITARIA ODONTOLÓGICA 2","selected":false,"children":[]},{"value":"10158","label":"HOSPITAL CLÍNICO VETERINARIO","selected":false,"children":[]},{"value":"10159","label":"HOSPITAL CRUZ ROJA","selected":false,"children":[]},{"value":"10160","label":"HOSPITAL GENERAL DE VILLALBA","selected":false,"children":[]},{"value":"10161","label":"HOSPITAL UNIVERSITARIO SEVERO OCHOA","selected":false,"children":[]},{"value":"10162","label":"HOSPITAL UNIVERSITARIO REY JUAN CARLOS","selected":false,"children":[]},{"value":"10163","label":"HOSPITAL VIRTUAL SIMULADO","selected":false,"children":[]},{"value":"11243","label":"CENTRO DE SIMULACIÓN VIRTUAL VETERINARIA","selected":false,"children":[]},{"value":"10168","label":"UAX FITNESS CENTER","selected":false,"children":[]},{"value":"10169","label":"THE VALLEY A13","selected":false,"children":[]},{"value":"10814","label":"MARE NOSTRUM","selected":false,"children":[]},{"value":"15313","label":"LABORATORIO DENTAL","selected":false,"children":[]},{"value":"15314","label":"CLINICA DE PSICOLOGIA","selected":false,"children":[]},{"value":"15208","label":"OTRAS SEDES","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["4"],"values":[{"value":"1","label":"Crítico","selected":false,"children":[]},{"value":"2","label":"Alto","selected":false,"children":[]},{"value":"3","label":"Medio","selected":true,"children":[]},{"value":"4","label":"Bajo","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10195","label":"Número de aula, despacho, habitación","description":"Especifica el aula, despacho o habitación, si aplica.","descriptionHtml":"<p>Especifica el aula, despacho o habitación, si aplica.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10102","fieldConfigId":"10206","label":"Canal","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10186"],"values":[{"value":"10186","label":"Portal / Jira","selected":true,"children":[]},{"value":"10188","label":"Email","selected":false,"children":[]},{"value":"10189","label":"Presencial","selected":false,"children":[]},{"value":"10190","label":"Teams","selected":false,"children":[]},{"value":"10191","label":"Teléfono","selected":false,"children":[]},{"value":"10341","label":"Contestador","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10073","fieldConfigId":"10176","label":"☎ Teléfono de contacto","description":"Indícanos un teléfono de contacto al que podamos llamarte para agilizar la resolución de la incidencia en caso necesario.","descriptionHtml":"<p>Indícanos un teléfono de contacto al que podamos llamarte para agilizar la resolución de la incidencia en caso necesario.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10107","fieldConfigId":"10211","label":"Tipo intervención","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10199"],"values":[{"value":"10199","label":"Online","selected":false,"children":[]},{"value":"10200","label":"Campus","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"\uD83D\uDCC4 Descripción","description":"Indica una descripción lo más detallada posible sobre tu problema.","descriptionHtml":"<p>Indica una descripción lo más detallada posible sobre tu problema.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjuntos","description":"Puedes añadir adjuntos arrastrándolos aquí.","descriptionHtml":"<p>Puedes añadir adjuntos arrastrándolos aquí.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10074","fieldConfigId":"10177","label":"\uD83D\uDCDC Para continuar debes revisar y aceptar la política de privacidad:","description":"_Ver [política de privacidad y tratamiento de datos|https://www.uax.com/politica-de-privacidad]_","descriptionHtml":"<p><em>Ver <a href=\"https://www.uax.com/politica-de-privacidad\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">política de privacidad y tratamiento de datos</a></em></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10097","label":"He leido y acepto la política de privacidad y tratamiento de datos.","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/48","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/48","calendarParams":{"firstDay":0,"date":"2026-06-22T17:17:40+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88e4133c-470a-3915-93f2-a94c2d621964","appLinkName":"","appLinkUrl":"","spaceKey":"PES","spaceName":"Portal Estudiante","spaceUrl":"","isServer":false},"labels":["office_incidencia"],"projectKey":"PES","serviceDeskId":4,"kbLinkDomainURLs":["https://ticket.soporte.uax.es","https://soporteuax.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2RkY2Q5Yi1hNzEwLTQ4MDEtYjExMy1lZWYwMDQ3ZmQ0OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExODM3MzUzOTMiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MjE0MjY2MCwibmJmIjoxNzgyMTQxNDYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.GErgf1NoGqVXbj1CedtJu8qeZwwM3vGU_YzZKS4fj7Q","targetCollection":"upload-user-collection--1183735393","endpointUrl":"https://api.media.atlassian.com","clientId":"9cddcd9b-a710-4801-b113-eef0047fd48d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}